Privacy policy
Privacy Policy – Sanlivna
This Privacy Policy describes how Sanlivna (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described below.
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1. Information We Collect
We collect the following types of information:
Personal Information
When you make a purchase or create an account, we collect:
• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by our payment providers)
Order Information
This includes:
• Products ordered
• Order number
• Date of purchase
• Delivery information
Device Information
When you browse our website, we automatically collect:
• IP address
• Browser type
• Cookies
• Pages visited
• Time and date of visit
This helps improve website performance and user experience.
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2. How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Communicate with you regarding your purchase
• Provide customer support
• Improve our website and services
• Prevent fraud
• Send marketing emails (you can unsubscribe at any time)
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3. Sharing Your Information
We only share your information with trusted third parties necessary for our business operations, including:
• Shopify (to power our online store)
• Payment processors (Stripe, PayPal, Apple Pay, etc.)
• Shipping carriers (for delivery of your order)
• Analytics tools (Google Analytics, Meta Pixel, etc.)
We do not sell your personal data.
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4. Cookies
We use cookies to:
• Remember your preferences
• Provide a personalized shopping experience
• Analyze website traffic
• Enable essential store functions
You can disable cookies in your browser settings, but some features may not function properly.
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5. Data Retention
We keep your order information for our records unless you request us to delete it.
We retain data only as long as necessary for legal, tax, and operational purposes.
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6. Security
We take appropriate technical and organizational measures to protect your personal information.
While no system is 100% secure, we work to safeguard your data as best as possible.
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7. Your Rights (GDPR)
If you are located in the EU or UK, you have the right to:
• Access the personal data we hold
• Request corrections
• Request deletion
• Object to data processing
• Request data portability
To exercise your rights, contact us at: support@sanlivna.com
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8. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will always be available on this page.
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9. Contact Us
For any questions about our Privacy Policy or your personal information, please contact us at:
📧 support@sanlivna.com