Shipping policy

Shipping Policy – Sanlivna

Thank you for choosing Sanlivna.
Below you will find all information regarding shipping, delivery times, and order processing.

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1. Order Processing Time

All orders are processed within 1 to 3 business days.
Once your order is shipped, you will receive a confirmation email with a tracking number.

Please note that processing times may be slightly longer during sales or promotional periods.

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2. Delivery Times

Estimated delivery time after dispatch:

📦 6 to 12 business days

Delivery times may vary depending on:
 • Your location
 • Customs processing
 • Carrier delays (outside of our control)

Sanlivna is not responsible for delays caused by shipping carriers or customs inspections.

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3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order.

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4. Tracking Your Order

Once your order has shipped, you will receive:
 • A shipping confirmation email
 • A tracking number
 • A link to track your order in real time

If you do not receive your tracking information within 5 days, please contact us.

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5. Incorrect Addresses

Customers are responsible for providing accurate shipping information.
Sanlivna is not liable for packages lost or delayed due to incorrect or incomplete addresses.

If you entered the wrong address, contact us as soon as possible at support@sanlivna.com.

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6. Lost or Delayed Packages

If your package is lost or significantly delayed, please reach out to us so we can assist you.
However, Sanlivna is not responsible for delays related to:
 • Customs
 • Strikes
 • Weather conditions
 • Carrier errors

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7. Damaged Orders

If your order arrives damaged, contact us within 48 hours with clear photos of the product and packaging. We will help you with a replacement.

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8. Contact Us

For any questions regarding shipping or your order, please contact us at:
📧 support@sanlivna.com