Terms of service

Terms of Service – Sanlivna

Welcome to Sanlivna. By accessing or using our website, you agree to the following Terms of Service.
Please read them carefully.

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1. General Conditions

By using this website, you confirm that:
 • You are at least the age of majority in your country, or
 • You have permission from a parent or guardian.

You may not use our products for any illegal or unauthorized purpose.
We reserve the right to refuse service to anyone at any time.

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2. Online Store Terms

Products may sell out or be discontinued without notice.
All prices are subject to change at any time.
We reserve the right to limit quantities of any product.

Colors and product images shown on the website may vary depending on your screen.

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3. Accuracy of Information

We work to ensure all information on our website is accurate.
However, we are not responsible if information is incomplete, outdated, or contains errors.
We may correct errors or update information at any time without notice.

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4. Orders and Payment

When you place an order, you agree to:
 • Provide accurate and complete information
 • Use valid payment methods

We reserve the right to cancel or refuse any order, including if:
 • The order appears fraudulent
 • There is incorrect pricing or availability

Payments are processed securely through third-party providers (Shopify Payments, PayPal, etc.).
We do not store your full payment information.

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5. Shipping

By placing an order, you agree to our Shipping Policy.
Delivery times listed are estimates and may vary.
Sanlivna is not responsible for delays caused by carriers or customs.

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6. Returns and Refunds

By ordering from our store, you agree to our Refund Policy, which states:
 • Only unused, unopened, and resellable cosmetic products may be returned.
 • Return shipping costs are the responsibility of the customer.
 • Refunds are processed once the returned item is inspected and approved.

Shipping fees are non-refundable.

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7. Third-Party Services

We may use third-party companies (payment processors, shipping carriers, analytics tools).
These companies have their own policies, and we are not responsible for their practices.

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8. User Conduct

You agree not to:
 • Interfere with the website’s security
 • Upload viruses or malicious code
 • Use the website for fraudulent purposes
 • Copy, resell, or exploit any part of the website without permission

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9. Intellectual Property

All content on this website (images, logo, text, products, designs) is the property of Sanlivna.
It may not be copied, reproduced, or distributed without written permission.

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10. Limitation of Liability

Sanlivna is not liable for:
 • Indirect or incidental damages
 • Losses resulting from misuse of products
 • Issues caused by carrier delays, customs, or incorrect delivery information

You use our products and website at your own risk.

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11. Changes to Terms

We may update these Terms of Service at any time.
Changes take effect as soon as they are posted on the website.
Continuing to use the site means you accept the updated terms.

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12. Contact Information

For questions about these Terms of Service, please contact us:

📧 support@sanlivna.com